Shipping policy

Last updated: 26 October 2026

Shipping

  • We currently ship only to Sweden and the United States.
  • Free shipping – shipping is included in the price.
  • Each poster is printed on demand by our print partner Gelato, preferably at a print facility close to you. Gelato has printers in both Sweden and the US and prints most orders in the same country as the delivery address. Occasionally an order is shipped from another country, for example if a printer is at capacity.
  • Once your package has shipped, you will normally receive a tracking number by email.
  • Frame not included.

Delivery time

Delivery time has two parts:

  • Our review and print file: we check every order by hand within 1–2 working days before it goes to print. During the first 24 hours you can change or cancel your order (see below).
  • Printing and shipping: according to our print partner, most posters arrive within 3–6 working days. Domestic shipping normally takes 2–4 days and international shipping 4–6 days.

Expect around 4–8 working days from ordering. This is an estimate, not a guarantee. It may take longer during peak season, such as December, and to remote areas.

Customs and import fees

Normally your poster is printed and delivered within the same country, so there are no customs fees. If a US order is shipped from another country, it usually ships with duties paid by the sender (DDP), so you should not have to pay any extra fees. If you are still asked to pay a fee, please contact us before paying.

Incorrect address

Please check your delivery address at checkout. If a package cannot be delivered because of an incorrect address you entered, you will be responsible for the cost of reprinting and reshipping.

Returns and right of withdrawal

Our posters are made to your specifications and are clearly personalised. Therefore there is no right of withdrawal (Swedish Distance Contracts Act, chapter 2, section 11, point 3), and we do not accept returns of posters that are free from defects.

Defects or damage: if your poster is damaged, misprinted or not what you ordered, we will send a new poster or refund your money. Email a photo to yourpromthelper@gmail.com. You usually do not need to send the poster back. Read more about complaints in our terms of service.

Change or cancel: email us within 24 hours of ordering and we will change the order or cancel it and refund the full amount.

Refunds

Approved refunds are made to the original payment method as soon as possible and no later than 14 days. How quickly the money appears depends on your bank or card issuer. Read more in our refund policy.