Refund policy

Last updated: 26 October 2026

Personalised posters – no right of withdrawal

Every poster is made to your specifications, with names, years, dates, initials or your own text. Because of this, the statutory 14-day right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised (Swedish Distance Contracts Act (2005:59), chapter 2, section 11, point 3). We do not accept returns of posters that are free from defects.

Change or cancel within 24 hours

Email yourpromthelper@gmail.com within 24 hours of placing your order. We will change the text or cancel the order and refund the full amount. We never send an order to print until 24 hours have passed. Once an order has gone to print, it can no longer be changed or cancelled.

Damaged or misprinted poster

If your poster arrives damaged, is misprinted or does not match what you ordered, we will reprint it free of charge or refund your money.

Email yourpromthelper@gmail.com within 14 days of delivery with a photo of the problem (and preferably the packaging) and your order number.
You usually do not need to send the poster back. If we need it, we will tell you and pay for the return shipping.
Mistakes caused by spelling errors or details you entered yourself are not defects. Please get in touch anyway and we will try to find a solution.

The 14-day limit applies to this quick process. It does not limit your rights under consumer law: under Swedish law, a complaint made within two months of noticing a defect is always on time, and you can complain about defects for up to three years. If you live in the US, you may also have additional rights under the consumer laws where you live. See our terms of service.

Refunds

Approved refunds are made to the original payment method as soon as possible and no later than 14 days. How quickly the money shows up in your account depends on your bank or card issuer.