Terms of service

Last updated: 26 October 2026

1. Who you are buying from

Pen & Wall is run by Oscar Rydergård, a private individual, as a small hobby business. There is no registered company and therefore no company registration number. The seller is not registered for VAT in Sweden, so no VAT is added to the prices.

  • Name: Oscar Rydergård (Pen & Wall)
  • Address: Grenadjärvägen 10, 335 94 Marieholmsbruk, Sweden
  • Email: yourpromthelper@gmail.com

2. The products

We sell personalised posters made from your details: names, years, dates, places, initials or your own letter text. Each poster is printed on quality paper by our print partner Gelato, only after you order. Frame not included.

The images in the shop are digital previews. Colours may look slightly different in print than on screen.

Some illustrations (for example the line drawing of the baked goods and the swallow on the stamp) were created with the help of AI and edited by Pen & Wall. The handwriting on the recipe posters is a font, not anyone's real handwriting.

3. Prices and payment

  • Prices shown are final prices, in the currency displayed in the shop. Shipping is included to all countries we deliver to (see section 5).
  • No VAT is added, because the seller is not registered for VAT in Sweden.
  • You can pay with the payment methods shown at checkout. Payments are handled by payment providers such as Shopify Payments.
  • If you pay with a card in another currency, your bank or card issuer may charge a conversion fee. We have no control over this.

4. How ordering works

  • Choose a product and fill in the personalisation fields. Check spelling, names, years and dates carefully: we print what you write.
  • After you pay, you will receive an order confirmation by email. The contract is then concluded.
  • We review every order by hand and create the print file within 1–2 working days before it is sent to print. If anything in the text looks wrong, too long or unclear, we will contact you before printing.
  • The order is then printed and shipped to you.

Change or cancel within 24 hours: email yourpromthelper@gmail.com within 24 hours of placing your order and we will change the text or cancel the order and refund the full amount. We do not send any order to print until 24 hours have passed. We offer this voluntarily. It is not a statutory right of withdrawal (see section 6).

We may refuse an order whose text infringes someone else's rights (for example copyrighted song lyrics or poems), is hateful or illegal, or includes another person's personal data in an inappropriate way. In that case we refund the full amount.

5. Delivery

We currently deliver only to Sweden and the United States. Delivery times and more information are on the Shipping and returns page.

6. No right of withdrawal for personalised goods

Important – please read before you buy: All our posters are made to your specifications and are clearly personalised (names, years, dates, your own text). Therefore the statutory 14-day right of withdrawal does not apply, under the Swedish Distance Contracts Act (2005:59), chapter 2, section 11, point 3.

This means you cannot cancel the purchase simply because you have changed your mind. Your rights if the product is defective (section 7) apply in full.

7. Complaints – if something is wrong

If your poster is damaged, misprinted or does not match what you ordered, the Swedish Consumer Sales Act (2022:260) applies.

  • Contact us at yourpromthelper@gmail.com and, if possible, attach a photo of the defect and the packaging.
  • Make your complaint within a reasonable time after noticing the defect. A complaint within two months is always considered on time. You can complain about defects for up to three years after receiving the product.
  • Defects that appear within two years of delivery are presumed to have existed at delivery, unless we can show otherwise.
  • If there is a defect, we will reprint the poster free of charge or refund your money. You usually do not need to send the defective poster back; we will let you know if we need it.
  • Mistakes caused by spelling errors or details you entered yourself are not defects. Please get in touch anyway and we will try to find a solution.

If you live in the US, you may have additional rights under mandatory consumer laws where you live. These always apply.

8. Damage in transit and missing packages

If the package is damaged on delivery, take photos of the packaging and the poster and contact us. If your package has not arrived within the delivery time stated on the Shipping and returns page, contact us and we will track it.

9. Copyright and your text

You are responsible for making sure you are allowed to use the text you submit, for example that it is not someone else's protected work. The design, illustrations and layout belong to Pen & Wall. The poster is for private use.

10. Personal data

How we handle your data is described in our privacy policy.

11. Disputes

We always want to try to solve any problem directly with you first. If we cannot agree, customers living in Sweden can turn to the National Board for Consumer Disputes (ARN), www.arn.se, which handles disputes between consumers and businesses.

Swedish law applies to the purchase. This does not remove the protection you have under mandatory consumer laws in the country where you live.